Something wrong?
Open the order and choose “Report a problem”. Reporting on time holds the payout until it is resolved. Keep the item, packaging and evidence.
Another question?
The FAQ explains fees, deadlines, identity checks and returns.
FAQ →Secondhand, step by step.
From the first photo to handover: here’s how to buy and sell with Wyter.
Wyter is launching soon. Buying and payments are not available yet.
You sell
- Show and describeAdd photos, describe the condition and choose what you want to receive. Your own AI can help.
- Enable sellingBefore your first public listing, the payment provider checks your identity and payout account. You can prepare drafts beforehand.
- Ship or hand overAfter purchase, the item is paid for and reserved. Ship with the postal label or arrange collection in the chat.
- Receive your moneyAfter handover or the inspection period, your proceeds are released. Released amounts are combined and paid out once a week.
You buy
- Find your itemThe displayed item price includes the Wyter fee. Shipping and the full total appear before you pay.
- Make a binding purchasePay online through Wyter. If stock needs the seller’s confirmation, we explain the process before you authorise payment.
- Receive or collectTrack your parcel or arrange collection. In person, inspect the item first, then scan the seller’s QR code.
- Inspect and reportAfter delivery, you have 3 calendar days to inspect, extendable once to 7 days in total. Report any problem in the order before the deadline.
You choose what you receive.
Want to receive CHF 100? The item price is CHF 105.50, including the CHF 5.50 Wyter fee. Shipping is extra. The same fee applies to collection.
Buyer protection includedYour money stays in escrow until handover, including collection in person.
By post
Shipping up to an item price of CHF 5,000, excluding postage. Normally hand over to the post within 7 calendar days. A different seller deadline is clearly shown before purchase.
Collect in person
Pay online, arrange in the chat and collect within 14 calendar days. Together you can extend to 30 days in total. Inspect first, then scan the QR.